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All orders are recorded and tracked online. We have access to this information in the administration area.
Most all orders are final as all of our products are brand new in manufactures original box. However there are and will be reasons for a return.
For a more prompt refund, please keep your invoice and email to obtain a return authorization number.
If it is necessary to return merchandise for a refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return to Green Supply within (30) days from invoice date
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-All returns must be prepaid;
No COD's accepted
All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department by email.
Email us for an RA# Return Authorization Number. We will email or mail a UPS return Label to your customer. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense.
Once the incorrect item is received back,we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
If customer's order appears to be lost/damaged in transit.
A claim will be filed for the damaged/lost package. You should contact us, and we will file a claim with the package carrier (UPS or USPS). These claims can take upwards of 30 days.
If the consumer would like a second shipment to be made, they will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
If customer receives a defective item we will get it fixed, please realize we are not a warranty repair station, therefore, we cannot accept returns due to defective material or workmanship caused by the manufacturer, please contact the manufacturer first. Questions please email Customer Service Department.
What is "New" condition?
All products must be in new, unopened condition if it is being returned to Green Supply.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A shotgun that has not yet been pieced together
- A treestand that has not been assembled
Examples of products that Green Supply will refuse:
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to your customer, and will not be credited. You will also absorb the return freight costs to your customer. For this reason, it is important to understand the condition of your products before requesting a return from us.
No one wants to hear Back orders, but they do happen.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. However, there will be times when a back order happens and you will not want to wait. Customer satisfaction is the primary goal at Enjoying the Great Outdoors. If we have another source for the product, then we will consider getting it fulfilled somewhere else even if we lose money.
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